Well, I was wrong. According to those Amazon people in the USA I did accidentally set up a Prime account in America. Set it up, never used it even once and then got billed for almost four years.
I spent more than three hours on Friday with Amazon.com and had interactions with four different reps.
The first seemed very pleasant (I wondered if she was AI) and after I explained myself she offered to cancel my sum and give me one month's refund which I declined.
The second advisor was also pleasant and again I wondered if he was AI. He did ask why it had taken me so long to complain. I continued to make my case and was offered two month's refund which I declined.
The third advisor spent around 10 minutes perusing the previous exchanges and passed me on to number four.
There was quite a bit of waiting time for me during these exchanges which I spent cleaning my bookshelves.
Number 4 advisor, Priya (I visualised Leonard's girlfriend in The Big Bang Theory seemed like a human being. Priya was able to tell me when the American Prime had been applied for. I wish now I'd asked what was streamed because that would have given me some clue as to whether I had ordered it or someone else. Eventually, she offered me a year's refund. I was tempted. I answered as follows,
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I got the two years which would have covered the period that Amazon sneakily got my new card details without my knowledge. I did wonder if I should have held out for the full amount but was exhausted with all the bargaining and bookcase cleaning and it was getting late. I also worried that I might have ended up with nothing. As the saying goes, half a loaf is better than no bread.
The next day 24 separate payment of $14.99 went pinging into my bank account. Music to my ears.
And as promised, Amazon business practices suck but the customer service part is pretty good.
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